Customer Support and Product Assistance

If your order is the wrong size or you decide you want a different style, please feel free to return the Plus Size Pups item or give us a call if any questions. We're more than happy to provide our valued customers with a full refund or exchange. Make sure if you want a replacement item, you let us know in a return note attached to the returned product.

Returns

No problem about returns since we'll pay to resend your exchange item. We believe that the customer is always right so let us knw if our product did not meet your needs. If you're requesting a refund, we will refund your entire purchase (minus shipping/handling) Once we've received the returned item.
It's that simple!

International Shipping

For our International Customers, we want you as a customer and will do everything that we can to make your purchase a success. We will combine purchases within the same order or combine purchases made from our eBay or Amazon storefronts. Once your items(s) ship, we'll send you all airmail information. However, once the package leaves our facility, you'll need to take over with tracking its location. For obvious reasons, Plus Size pups cannot be held responsible for lost packages if we have communicated the tracking information since it would be next to impossible to track outside of the U.S.

If you have questions, please send us an email yet we only speak and write in English. If sending an email, we will get pack to you within 48 hours since time zones may not warrant an expedient response.